Best Effigate Alternatives in 2026
The top Effigate alternatives are ServiceNow Service Level Management, Xurrent Service Level Management and SolarWinds Service Desk: 15 IT SLA management software our editors would look at instead of Effigate, in our ranking order.
Effigate: A focused choice for MSPs that need SLA control tied to contracts, billing, and client access. Where it falls short: no free plan is available.
Switching from Effigate? For most it sla management software buyers the best Effigate alternative is ServiceNow Service Level Management, built for enterprise SLA governance. ManageEngine ServiceDesk Plus has a free plan, which Effigate does not.
Why People Look for an Effigate Alternative
- No free plan is available
- Professional is limited to up to 25 users
- SSO/SAML and audit log export are Enterprise features
- No free plan — 2 of the alternatives below have it
Quick Picks by What You Need
- Best overallServiceNow Service Level Management9.3
Enterprise SLA governance
Visit ServiceNow Service Level Management - Best free optionManageEngine ServiceDesk Plus8.6
Has a free plan (Effigate has none)
Visit ManageEngine ServiceDesk Plus
All 15 Effigate Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.
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Best forEnterprise SLA governance
- Better than Effigate:
- Editor score 9.3 vs 6.1
A focused enterprise system for governing SLAs, OLAs, contracts, and service performance.
- Business-hour calendars
- Escalation automation
- SLA reporting
9.3/10★★★★★Visit ServiceNow -
Best forComplex customer SLA programs
- Better than Effigate:
- Editor score 8.8 vs 6.1
A broad SLA platform for complex IT, enterprise service, and managed-service programs.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
8.8/10★★★★☆Visit Xurrent -
Best forMature IT teams with asset depth
- Better than Effigate:
- Editor score 8.7 vs 6.1
A broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.
8.7/10★★★★☆Visit SolarWinds -
Best forBudget-conscious IT service desks
- Better than Effigate:
- Free plan
- Editor score 8.6 vs 6.1
A broad ITSM suite with a free plan and low monthly entry price.
Free plan · paid from $13/mo · 30-day trial Our ManageEngine ServiceDesk Plus verdict → Visit ManageEngine8.6/10★★★★☆Visit ManageEngine -
Best forGrowing IT teams wanting a full ITSM suite
- Better than Effigate:
- Editor score 8.5 vs 6.1
A broad ITSM suite with SLA management, asset tracking, automation, and mobile access.
8.5/10★★★★☆Visit Freshservice -
Best forEnterprise ITIL and change governance
- Better than Effigate:
- Editor score 8.4 vs 6.1
A broad ITIL-aligned platform for governed service management, change, assets, and configuration.
8.4/10★★★★☆Visit OpenText SMAX -
Best forOpen-source IT asset and SLA management
- Better than Effigate:
- Free plan
- Editor score 8.3 vs 6.1
A broad open-source ITSM suite with SLA tracking, assets, workflows, and self-hosting.
8.3/10★★★★☆Visit GLPI -
Best forEstablished service desks with mobile needs
- Better than Effigate:
- Editor score 8.2 vs 6.1
A broad ITSM platform with SLA management, mobile apps, and tiered pricing.
8.2/10★★★★☆Visit TOPdesk -
Best forLinux-based ticketing and ITIL workflows
- Better than Effigate:
- Editor score 8.1 vs 6.1
A Linux-ready ITSM platform combining ticketing, workflows, CMDB, and self-service.
8.1/10★★★★☆Visit OTRS -
Best forMid-market and enterprise IT service teams
- Better than Effigate:
- Editor score 8.0 vs 6.1
ITSM workflows, SLA reporting, and asset management for mid-market and enterprise teams.
8.0/10★★★★☆Visit TeamDynamix -
Best forTeams needing detailed SLA targets and escalations
- Better than Effigate:
- Editor score 7.9 vs 6.1
Detailed SLA controls and ITSM workflows, with annual plans starting at $76 per agent monthly.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
7.9/10★★★★☆Visit Giva ITSM -
Best forOrganizations needing calendar-aware SLAs
- Better than Effigate:
- Editor score 7.8 vs 6.1
A broad ITSM platform for teams managing structured, multi-level service commitments.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
7.8/10★★★★☆Visit Matrix42 -
Best forTeams needing SLA dashboards and configurable workflows
- Better than Effigate:
- Editor score 7.7 vs 6.1
SLA dashboards, approvals and mobile workflows, with annual plans starting at $1,499.
7.7/10★★★★☆Visit InvGate -
Best forAI-enabled ITSM teams
- Better than Effigate:
- Editor score 7.6 vs 6.1
A broad AI-enabled ITSM suite with strong SLA coverage and a high entry price.
7.6/10★★★★☆Visit SysAid -
Best forMature, broad ITSM environments
- Better than Effigate:
- Editor score 7.5 vs 6.1
A wide ITSM platform for mature teams that need SLA control beyond ticketing.
7.5/10★★★★☆Visit Marval MSM
Effigate Alternatives: Common Questions
What is the best alternative to Effigate?
ServiceNow Service Level Management: #1 in our IT SLA Management Software ranking, with an editor score of 9.3 out of 10. A focused enterprise system for governing SLAs, OLAs, contracts, and service performance.
Is there a free alternative to Effigate?
Yes. ManageEngine ServiceDesk Plus and GLPI have a free plan or a free tier.
Why do people look for Effigate alternatives?
No free plan is available; Professional is limited to up to 25 users; SSO/SAML and audit log export are Enterprise features.
How do I switch from Effigate?
Export your data from Effigate (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Effigate.
How to Switch from Effigate
- Export your data from Effigate (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Effigate.
Effigate vs Each Alternative
| # | Tool | Free plan | Paid from | SLA scope | Escalation automation | Business-hour calendars | Multi-level SLAs | Score |
|---|---|---|---|---|---|---|---|---|
| 28 | Effigate | No | $79/mo | Both | Yes | Yes | Yes | 6.1 |
| 1 | ServiceNow Service Level Management | — | — | Both | Yes | Yes | — | 9.3 |
| 2 | Xurrent Service Level Management | — | — | Both | Yes | Yes | Yes | 8.8 |
| 3 | SolarWinds Service Desk | No | $39/seat/mo | — | — | — | — | 8.7 |
| 4 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | — | — | — | — | 8.6 |
| 5 | Freshservice | No | $19/user/mo | — | — | — | — | 8.5 |
| 6 | OpenText SMAX | No | — | — | — | — | — | 8.4 |
| 7 | GLPI | Yes | €19/user/mo | — | — | — | — | 8.3 |
| 8 | TOPdesk | No | £51/user/mo | — | — | — | — | 8.2 |
| 9 | OTRS | No | — | — | — | — | — | 8.1 |
| 10 | TeamDynamix ITSM | No | — | — | — | — | — | 8.0 |
| 11 | Giva ITSM | No | $76/user/mo | Both | Yes | Yes | Yes | 7.9 |
| 12 | Matrix42 IT Service Management | No | — | Both | Yes | Yes | Yes | 7.8 |
| 13 | InvGate Service Management | No | $500/user/yr | — | — | — | — | 7.7 |
| 14 | SysAid | No | $89/user/mo | — | — | — | — | 7.6 |
| 15 | Marval MSM | — | — | — | — | — | — | 7.5 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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