Effigate

At a glance

• Editor score
  6.1 / 10
• Pricing
  From $79/mo · 7-day trial
• Best for
  MSPs with billable SLA operations
• Free plan
  No
• Paid from
  $79/mo
• SLA scope
  Both
• Founded
  2024
• Facts checked
  20 Sep 2026

• Where it wins

  • Business-hour, weekend, and after-hours SLA timers
  • Pre-breach warnings, escalations, and breach evidence
  • Client portal, contract billing, invoicing, and rate cards

• Where it doesn't

  • No free plan is available
  • Professional is limited to up to 25 users
  • SSO/SAML and audit log export are Enterprise features

Our verdict on Effigate

Effigate is a cloud platform for managed service providers, IT services companies, digital agencies, consultants, and enterprise IT teams. It combines agile project management with a contract-governed helpdesk, priority-based response and resolution timers, support-level routing, client portals, time tracking, billing, and invoicing. The SLA model covers business hours, after-hours, and weekends, with independent response and resolution targets, pre-breach warnings, escalation rules, breach evidence, and reporting by priority, support level, agent, and contract.

The published plans show a paid model with a 7-day free trial. Professional costs $79 per month when billed monthly and supports up to 25 users. It includes SLA enforcement, contract billing, a client portal, an invoicing engine, and rate card versioning. Enterprise adds unlimited users, IP firewall rules, audit log export, SSO / SAML, dedicated onboarding, and an SLA uptime guarantee. For MSPs, the key distinction is that Effigate connects SLA performance to contract billing and billing deductions rather than treating ticket timing as a separate helpdesk function.

Effigate runs on the web and provides a tenant-scoped REST API with outbound webhooks. Listed integrations include GitHub, GitLab, Gitea, Slack, Microsoft Teams, Email, Amazon S3, Google Drive, and Dropbox. Its scope is broad: teams can manage sprints, epics, stories, tasks, tickets, support tiers, contracts, rate cards, invoices, and time tracking in the same platform. Choose it if billable SLA operations, multi-level routing, client visibility, and contract reporting are central requirements. It is less suitable for organizations seeking a free plan or a Professional deployment above 25 users without moving to Enterprise.

Effigate pricing

All 2 Effigate plans and prices →

Effigate fact sheet

Effigate integrations

Effigate lists 9 integrations on its own site.

• GitHub
• GitLab
• Gitea
• Slack
• Microsoft Teams
• Email
• Amazon S3
• Google Drive
• Dropbox

Alternatives to Effigate

• ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
• Xurrent Service Level ManagementA broad SLA platform for complex IT, enterprise service, and managed-service programs.8.8
• SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7

See all Effigate alternatives →

Featured on iTechGuides

Effigate is listed in our IT SLA Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update