Xurrent Service Level Management vs Effigate

Xurrent Service Level Management8.8Visit EEffigate6.1Visit

Higher score Xurrent Service Level Management #2 in IT SLA Management Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit Xurrent

vs

E Effigate #28 in IT SLA Management Software 6.1/10 From $79/mo · 7-day trial Free trial✓ 5 of 5 features Visit Effigate

• Xurrent Service Level Management fits best

  Complex customer SLA programs

• Effigate fits best

  MSPs with billable SLA operations

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Side by side

Feature	Xurrent Service Level Management 8.8/10 Visit ↗	EEffigate 6.1/10 Visit ↗
At a glance
Editor score	8.8	6.1
Ranking	#2 in IT SLA Management Software	#28 in IT SLA Management Software
Best for	Complex customer SLA programs	MSPs with billable SLA operations
Pricing model	Paid	Paid
Starting price	Pricing on request	From $79/mo · 7-day trial
Free plan	Not checked yet	—
Free trial	—	7 days
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Email, Tickets, Community, Docs · 24/7	Email
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML
Integrations	5 integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 5/5 · Effigate 5/5
Escalation automation	✓	✓
Business-hour calendars	✓	✓
Multi-level SLAs	✓	✓
SLA reporting	✓	✓
API access	✓	✓
Specs
SLA scope	Both	Both
Our review
Pros	Configurable targets, calendars, monitoring, warnings, and escalations Supports service hierarchies, OLAs, XLAs, and customer-specific offerings REST, GraphQL, webhooks, MCP, and iPaaS integration options	Business-hour, weekend, and after-hours SLA timers Pre-breach warnings, escalations, and breach evidence Client portal, contract billing, invoicing, and rate cards
Cons	License pricing requires a contact-sales process Business-hours support applies to Corporate and MSP Corporate plans Unlimited ESM is reserved for Enterprise and MSP Enterprise plans	No free plan is available Professional is limited to up to 25 users SSO/SAML and audit log export are Enterprise features
Our verdict	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. It supports configurable response and resolution targets, business-hour and service-hour calendars, impact-level and… Read the review →	Effigate is a cloud platform for managed service providers, IT services companies, digital agencies, consultants, and enterprise IT teams. It combines agile project management with a contract-governed helpdesk, priority-based response and… Read the review →

Strengths and trade-offs

• Xurrent Service Level Management — where it wins

  • Configurable targets, calendars, monitoring, warnings, and escalations
  • Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
  • REST, GraphQL, webhooks, MCP, and iPaaS integration options

  Where it doesn't

  • License pricing requires a contact-sales process
  • Business-hours support applies to Corporate and MSP Corporate plans
  • Unlimited ESM is reserved for Enterprise and MSP Enterprise plans

• Effigate — where it wins

  • Business-hour, weekend, and after-hours SLA timers
  • Pre-breach warnings, escalations, and breach evidence
  • Client portal, contract billing, invoicing, and rate cards

  Where it doesn't

  • No free plan is available
  • Professional is limited to up to 25 users
  • SSO/SAML and audit log export are Enterprise features

• Xurrent Service Level Management8.8/10 · Pricing on request

  A broad SLA platform for complex IT, enterprise service, and managed-service programs.

  Visit XurrentFull verdict →
• EEffigate6.1/10 · From $79/mo · 7-day trial

  A focused choice for MSPs that need SLA control tied to contracts, billing, and client access.

  Visit EffigateFull verdict →