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Head-to-head · IT Documentation Software

IT Glue vs Docusnap

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score IT Glue #2 in IT Documentation Software 8.7/10 Paid ✓ 1 of 5 features Visit IT Glue
Docusnap #6 in IT Documentation Software 8.0/10 From €465/yr · 30-day trial ✓ 0 of 5 features Visit Docusnap

IT Glue leads on 1 check, Docusnap on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIT Glue · 8.7/10
  • Most featuresIT Glue · 1 of 5

IT Glue scores higher on our rubric for it documentation software: 8.7 against 8.0 out of 10; our editors rank them #2 and #6.

IT Glue offers sso support; Docusnap doesn't publish it.

IT Glue is the better fit for teams seeking an established IT documentation hub. Docusnap is the better fit for IT teams prioritizing inventory, CMDB records and reporting.

  • IT Glue fits best

    Teams seeking an established IT documentation hub

  • Docusnap fits best

    IT teams prioritizing inventory, CMDB records and reporting

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature IT Glue 8.7/10 Visit ↗ Docusnap 8.0/10 Visit ↗
At a glance
Editor score 8.7 8.0
Ranking #2 in IT Documentation Software #6 in IT Documentation Software
Best for Teams seeking an established IT documentation hub IT teams prioritizing inventory, CMDB records and reporting
Pricing model Paid Paid
Starting price Not published Not published
Free plan — —
Free trial — —
Deployment Cloud, Mobile, Browser extension Cloud, Self-hosted, Browser extension
Platforms Web, Chrome extension Web, Windows
Support Phone, Tickets, Docs Email, Live chat, Phone, Docs
Compliance SOC 2, ISO 27001, PCI DSS, SSO/SAML, 2FA GDPR, ISO 27001, 2FA
Integrations 60+ integrations 3 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features IT Glue 1/5 · Docusnap 0/5
Asset inventory Not published Not published
Network discovery Not published Not published
Runbook templates Not published Not published
SSO support ✓ (best) Not published
API access Not published Not published
Specs
Deployment Not published Not published
Documented asset limit Not published Not published
Our review
Pros
  • Connects documentation with assets, passwords and mapped relationships
  • Combines global and local search with runbooks and PDF export
  • Offers SSO, audit trails, version control and access controls
  • Scheduled, agentless inventory feeds CMDB-based IT documentation.
  • More than 200 standard reports plus customizable report and database options.
  • Maps, permission analysis and license management cover varied IT records.
Cons
  • No free plan is available
  • Basic includes one integration and Select includes two
  • Teams needing broad platform options may prefer an alternative
  • There is no free plan.
  • Licensing varies by network size or, for Docusnap365, licensed objects.
  • Its listed capabilities emphasize inventory and documentation over collaboration.
Our verdict

IT Glue is a cloud-based IT documentation and knowledge-management platform for managed service providers and internal IT departments. It organizes documentation, assets, passwords, procedures, checklists and relationships in a structured…

Read the review →

Docusnap is IT documentation software for companies and IT service providers that need to inventory infrastructure and keep structured records. It collects inventory without agents on a schedule, stores information in a CMDB, and can…

Read the review →
  1. IT GlueIT Documentation Software 8.7Paid
  2. DocusnapIT Documentation Software 8.0From €465/yr · 30-day trial

Strengths and trade-offs

  • IT Glue — where it wins

    • Connects documentation with assets, passwords and mapped relationships
    • Combines global and local search with runbooks and PDF export
    • Offers SSO, audit trails, version control and access controls

    Where it doesn't

    • No free plan is available
    • Basic includes one integration and Select includes two
    • Teams needing broad platform options may prefer an alternative

  • Docusnap — where it wins

    • Scheduled, agentless inventory feeds CMDB-based IT documentation.
    • More than 200 standard reports plus customizable report and database options.
    • Maps, permission analysis and license management cover varied IT records.

    Where it doesn't

    • There is no free plan.
    • Licensing varies by network size or, for Docusnap365, licensed objects.
    • Its listed capabilities emphasize inventory and documentation over collaboration.
  • IT Glue8.7/10 · Paid

    A structured documentation hub with search, runbooks, password management and integrations.

    Visit IT GlueFull verdict →
  • Docusnap8.0/10 · From €465/yr · 30-day trial

    A documentation suite for teams that need scheduled inventory, asset records and reports.

    Visit DocusnapFull verdict →

More comparisons

All IT documentation software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update