HaloITSM

Paid#26 of 39 in CMDB SoftwareAI IT Service Desk SoftwareIT Knowledge Base SoftwareIT Help Desk Software+2 more

HaloITSM: A broad ITSM suite for teams that need CMDB, workflows, self-service and AI. Ranked #26 of 39 in CMDB Software by our editors (6.5/10); pricing: 30-day trial; best for teams wanting a modern ITSM suite with CMDB.

6.5/10★★★☆☆Editor score

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At a glance

• Editor score
  6.5 / 10
• Pricing
  30-day trial
• Best for
  Teams wanting a modern ITSM suite with CMDB
• Free plan
  No
• Facts checked
  15 Sep 2026

• Where it wins

  • Combines asset management and CMDB with incident, problem and change workflows
  • Includes self-service, knowledge management, approvals, SLAs and reporting
  • Supports web, iOS, Android, REST API and integrations with major work tools

• Where it doesn't

  • No free plan for ongoing no-cost use
  • Broader ITSM coverage may exceed CMDB-only requirements
  • Regional pricing may differ

Our verdict on HaloITSM

HaloITSM is an IT service management platform for internal IT teams and enterprise service organisations. Its scope covers incident, problem, change and configuration management, alongside asset records, service catalogues, knowledge management, self-service portals and SLA tracking. Teams managing employee or customer service requests can use it as a broader service management environment rather than a standalone configuration management database.

The platform’s main strength is breadth. CMDB and asset management sit alongside ticket workflows, approval processes, escalation, reporting and knowledge features, giving service teams a connected set of operational tools. AI capabilities support ticket triage, categorisation, resolution suggestions and knowledge suggestions. Mobile ticket management extends access to iOS and Android, while web access and a REST API support different working arrangements. Integrations include Microsoft 365, Azure AD, Microsoft Entra ID, Microsoft Teams, Slack, Jira and Salesforce.

HaloITSM should suit organisations that want CMDB capabilities within a modern ITSM suite, particularly where service catalogues, self-service, approvals, SLAs and mobile access matter together. The 30-day trial provides a defined evaluation window. However, teams seeking only a focused CMDB or asset register may find the wider service management scope unnecessary. It is also a paid product without a free plan, and regional pricing may differ. Choose HaloITSM when the goal is to bring configuration, asset and service workflows into one platform; consider a narrower alternative when CMDB is the sole priority.

HaloITSM pricing

HaloITSM fact sheet

HaloITSM integrations

HaloITSM lists 7 integrations on its own site.

• Microsoft 365
• Azure AD
• Microsoft Entra ID
• Microsoft Teams
• Slack
• Jira
• Salesforce

Alternatives to HaloITSM

• ServiceNow CMDBA broad, governance-focused CMDB for enterprises managing complex IT environments.9.4
• OUOpenText Universal Discovery and CMDBA deep hybrid discovery and service-mapping suite for complex enterprise environments.9.2
• BeaverFlow CMDBA broad CMDB with clear paid tiers, service mapping, and hybrid deployment.9.0

See all HaloITSM alternatives →

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Guides on CMDB software

• 12 Best CMDB Software to Streamline IT Management in 2026Aug 2026

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Last updated 7 Oct 2026 · How we research and update