Freshsales
Freshsales: A flexible CRM for small sales teams that need calling, AI, and pipeline tools. Ranked #6 of 238 in CRM Software by our editors (8.9/10); pricing: Free plan · paid from $9/user/mo (annual) · 21-day trial; best for small sales teams needing calling and AI.
At a glance
- Editor score8.9 / 10
- PricingFree plan · paid from $9/user/mo (annual) · 21-day trial
- Best forSmall sales teams needing calling and AI
- Free planYes
- Paid from$9/user/mo
- Founded2010 · San Mateo, California, United States
- Facts checked20 Sep 2026
Where it wins
- Free plan supports CRM access for up to three users
- Built-in phone, chat, WhatsApp, SMS, and email communication
- Freddy AI adds contact scoring and deal insights
Where it doesn't
- The Free plan is limited to three users
- Monthly billing costs more than annual billing at each paid tier
- Advanced controls such as audit logs start on Enterprise
Our verdict on Freshsales
Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can work through web, iOS, and Android apps, with API access for connected workflows. Its focus is practical sales management: pipeline visibility, communication, automation, and AI-supported prioritization rather than a broad marketing suite.
Pricing is accessible at the entry level. The Free plan provides CRM access for up to three users. Growth costs $9 per user per month with annual billing or $11 with monthly billing, adding Kanban views, contact lifecycle stages, chat, email and phone, email templates, custom fields, and basic workflows. Pro costs $39 annually or $47 monthly per user and adds contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise costs $59 annually or $71 monthly per user, adding forecasting insights, field-level permissions, custom modules, a sandbox, and audit logs. A 21-day free trial is also available.
Its strongest fit is a small or growing sales team that wants communication tools and AI in the same CRM. Two-way Gmail and Microsoft 365 email sync, phone and chat, workflow automation, sales sequences, offline mobile mode, forecasting, and visual reports cover a useful range of day-to-day sales work. Integrations include Slack, Freshdesk, WhatsApp Business, Google Maps, and Freshworks Marketplace. Choose Freshsales when calling, pipeline management, and AI-assisted deal work are priorities. Teams needing advanced governance should budget for Enterprise, while teams larger than three users will need a paid plan.
Freshsales pricing
All 4 Freshsales plans and prices →
Freshsales fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $9/user/mo |
| Free trial | Yes |
| Visual sales pipeline | Yes |
| Email sync | Yes |
| Marketing automation | Not verified |
| AI features | Yes |
| Mobile app | Yes |
| Open source | Not verified |
| Free trial | 21 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR |
| Support | Email, Live chat, Phone, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Gmail, Microsoft 365/Outlook, Slack, Freshdesk, WhatsApp Business, Google Maps … See all → |
| Pricing | Free plan · paid from $9/user/mo (annual) · 21-day trial (source) |
| Website | freshworks.com |
| Facts checked | 20 Sep 2026 |
Freshsales integrations
Freshsales lists 100+ integrations on its own site — the 7 named here are the ones its pages call out.
- Gmail
- Microsoft 365/Outlook
- Slack
- Freshdesk
- WhatsApp Business
- Google Maps
- Freshworks Marketplace
See all Freshsales integrations →
Alternatives to Freshsales
- HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
- Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
- Zoho CRMA broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.9.2
See all Freshsales alternatives →
Freshsales vs the competition
- Freshsales vs HubSpot CRM
- Freshsales vs Salesforce Sales Cloud
- Freshsales vs Zoho CRM
- Freshsales vs Freshworks CRM
- Freshsales vs Microsoft Dynamics 365 Sales
- Freshsales vs Pipedrive
Compare Freshsales with any tool side by side →
Also Ranked In
Freshsales is ranked in 15 of our directories; the 6 strongest besides CRM Software.
- #2Sales Automation33 tools ranked
- #2Pipeline Management28 tools ranked
- #4CRM Data Migration Software39 tools ranked
- #4Customer Relationship Management - Small Business Software33 tools ranked
- #4Sales Force Automation Software41 tools ranked
- #6Customer Relationship Management - Midmarket Software28 tools ranked
Used Freshsales? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Freshsales for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Freshsales is listed in our CRM Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/freshsales/"><img src="https://www.itechguides.com/best/badge/freshsales.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Guides on CRM software
- Best Open-Source CRM Software in 2026Aug 2026
- Best CRM Apps in 2026: Top Picks for Sales, Mobile, and Small BusinessAug 2026
- 20 Best CRM Software [Trusted by Top Companies] in 2026Aug 2026
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.
Last updated · How we research and update